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[52]ÐìÕñÓîÁõÏþÑ©£¬Íâ×ÊÁãÊÛÉÌÀ©ÕÅÆóÒµ¼ä¹ØϵÓëÊг¡ÊÆÁ¦ÀÄÓ㬡¶Öйú¹¤É̹ÜÀíÑо¿¡·2008ÄêµÚ1ÆÚ£¨È˴󱨿¯¸´Ó¡öλÔÓéÀÖ¹Ù·½appÏÂÔØ¡¶ÉÌ󾭼á·2008ÄêµÚ5ÆÚÈ«ÎÄתÔØ£©¡£
[53]Liu, Dan£¨Í⣩ Wu, Jun Liu, Xiao-Xue£¨µÚÈý×÷Õߣ©,Money talks it? Service recovery¡¯s influence on behavior intention,Source: Computers and Industrial Engineering, p 1652-1655, 2009, 2009 International Conference on Computers and Industrial Engineering, CIE 2009 Language: English.( »áÒéÂÛÎÄ£¬EIÊÕ¼)
[54]LIU Dan£¨Í⣩,LIU Xiao-xue£¨µÚ¶þ×÷Õߣ©,ZHANG Xiang-gan,Service Recovery¡¯s Influence on Perceived Justice and Relationship Quality, p1-4,20-22 Sept. 2009,International Conference on Management and Service Science, 2009. MASS ¡¯09.(»áÒéÂÛÎÄ£¬EIÊÕ¼)
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