Exercise Three
LOOKING AFTER YOUR STAFF Organizations have only two real assets - money to be manipulated __0__ people to be motivated. Sadly, __31__ too many occasions, these two things get confused. What sometimes happens is that it is employees __32__ are manipulated and money is the only motivation. Statements such __33__ “employees are our greatest asset” are often made by senior managers and directors. However, they rarely really mean what they say. Yet its employees truly are the greatest asset of any organization. This is __34__ without their effort and work, nothing whatsoever can __35__ achieved. This simple fact is not as widely understood as it should be. Good quality, trained and committed employees can improve __36__ performance of the organization as much as poorly motivated employees can damage it. this idea is even less understood. The solution is fact very simple. The need __37__ to generate commitment to the organization so that employees understand how it operates. They need to understand __38__ their employer is trying to do. They also need to know how their efforts and jobs contribute __39__ the business. It is important that senior managers explain decisions clearly to workforce. This takes communication and leadership. The best approach is __40__ managers to see the workforce as internal customers. Staff service should be as important as customer service. |
