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Unit 1
What & How to Learn in Business English 
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1¡¢ÉÌÎñÓ¢Óï´Ê»ã
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literature ÔÚÆÕͨӢÓïÖУ¬Ëü±íʾ¡°ÎÄѧ¡±£»¶øÔÚÉÌÎñÓ¢ÓïÖУ¬ËüÔò±íʾ¡°printed matters, including leaflets, instruction, product catalogue, price list, etc. (ÎÄ×ÖÐû´«öλÔÓéÀÖ¹Ù·½appÏÂÔØ£¬ÖîÈç²úƷ˵Ã÷Êé¡¢²úƷĿ¼¡¢¼ÛÄ¿±íµÈ)¡±¡£ e.g. 
In order to market our new product£¬we have printed fine literature£®(ΪÁËÍÆÏúвúÆ·£¬ÎÒÃÇÓ¡Á˾«ÃÀµÄÐû´«öλÔÓéÀÖ¹Ù·½appÏÂÔØ¡£) 
claim ÔÚÆÕͨӢÓïÖУ¬ËüµÄÒâ˼ÊÇ¡°ÒªÇó£¬ÈÏÁ족£»¶øÔÚÉÌÎñÓ¢ÓïÖУ¬ËüÔò±íʾ¡°demand or request for a thing considered one¡¯s due (Ë÷Åâ)¡±¡£ e.g. 
We claimed on that shipping company for the loss involved£®£¨ÎÒÃÇÏòÂÖ´¬¹«Ë¾¾ÍÓйØËðʧÌá³öË÷Åâ¡££© 
reference ÔÚÆÕͨӢÓïÖУ¬Ëü±íʾ¡°²Î¿¼£¬²éÔÄ£¬Ìá¼°¡±£»¶øÔÚÉÌÎñÓ¢ÓïÖУ¬ËüµÄÒâ˼ÊÇ¡°persons or firms named by a customer asking a supplier for credit, from whom the supplier can get information about the business reputation of the customer (µ£±£ÈË£¬Ö¤Ã÷ÈË)¡±¡£ e.g. 
My reference will prove to you that I am efficient and dependable. (Îҵĵ£±£È˽«ÏòÄãÖ¤Ã÷ÎҵŤ×÷ÊǸßЧµÄ£¬²¢ÇÒÎÒÊÇ¿ÉÐÅÀµµÄ¡£)
³ýÁËÊôÓÚÓ¢Óï¹²ºË²¿·Ö(English common core)µÄ´Ê»ãÒÔÍ⣬ÉÌÎñÓ¢ÓﻹÓÐ×ÅÆäÌرðµÄרÃŴʻ㡣ÀýÈ磺
backlog: orders to supply, needing to be dealt with quickly (»ýǷδ½»»õµÄ¶©µ¥) e.g. 
We have a large backlog. (ÎÒÃÇ»ýѹµÄ¶©»õÉõ¶à¡£)
in-tray: tray for incoming documents (·ÅÔڰ칫×ÀÉÏÓÃÀ´×°ÊÕµ½µÄÎļþµÄÈÝÆ÷£¬ÊÕÎÄÀº£»ÓÃÓÚÊ¢·Å½«Òª·¢³öÈ¥µÄÎļþµÄÈÝÆ÷½Ðout-tray, ·¢ÎÄÀº) e.g. 
When l am away£¬please help to check my in-tray. (ÎÒ²»ÔÚµÄʱºò£¬Çë°ïÎҲ鿴ÎÒµÄÊÕÎÄÀº¡£)
overheads£ºroutine administrative and maintenance expenses of a business (¹«Ë¾µÄÈÕ³£¿ªÖ§£¬Èçµç·Ñ¡¢Îľ߷Ñ¡¢Æû³µÓͷѵÈ) e.g. 
We have some money indeed£¬but we are very sorry that we cannot return the money now£¬as we have to consider our overheads. (ÎÒÃÇȷʵÓÐЩǮ£¬µ«ÊÇ£¬·Ç³£±§Ç¸£¬ÎÒÃÇÄ¿Ç°²»ÄÜ»¹Õâ±ÊÇ®£¬ÒòΪÎÒÃǵÿ¼ÂÇÎÒÃǵÄÈÕ³£¿ªÏú¡£)
2¡¢ÉÌÎñÓ¢Óï¶ÌÓï
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outstanding accounts£ºaccounts that are overdue for payment (µ½ÆÚδ¸¶µÄÕÊ) e.g. 
We hope the outstanding account can be settled within this month£®Otherwise£¬our accounting department will consider changing the conditions of payment for future orders. (ÎÒÃÇÏ£ÍûÄã·½±¾ÔÂÄܽ«Ç·ÕʽáÇ壬·ñÔò£¬ÎÒ·½²ÆÎñ²¿½«¿¼ÂǸı䶨µ¥Ö§¸¶Ìõ¼þ¡£)
debit note£º a note in a form similar to an invoice but used where an invoice would not be right for the purpose. The debit note relates to charges, such as freight, extra to amounts already invoiced for goods, and is also used to correct mistakes such as an amount under-charged in an invoice. (½èÏî֪ͨµ¥£¬Ö¸Âô·½Í¨ÖªÂò·½¸üÕý´íÎóµÄÎļþ£¬¼´£ºÍ¨ÖªÂò·½£¬ÒòÆä´íÎó¶øÒª½è¼Ç(Ôö¼Ó)Âò·½Ó¦ÊÕÕË¿îÕË»§£¬Ïò¶Ô·½²¹ÊÕÇ®£»ÓëÖ®Ïà¶ÔµÄÊÇcredit note£¨´ûÏî֪ͨµ¥£©¡£) e.g.