鑫辉娱乐登录入口下载

Howtodealwithacomplaint?Plsfindsometipasfollows: 
a)custumerisalwaysright? 
b)responsepromptly 
c)remainpoliteifcomplaintisunreasonable 
d)admitthecomplaintifyouaretoblame 
e)neverlaytheblameonyourcolleaguesoryoursubordinates 
f)thankthecustomerformakingacomplaint 
Forexamples: 
1)Dealingwithajustifiedcomplaint 
DearMr.Robinson, 
Yourcomplaintabout[givebriefdetails]hasbeenpassedtomeforattention.Iamverysorrythatyouhavebeeninconveniencedbyourfailuretoprovidethelevelofservicestowhichyouareentitled. 
Ihavemadeenquiresandfoundthattheproblemwascausedby[givebriefdetails].Icanassureyouthatwehavetakenstepstomakesurethatthiskindsofsituationcannotariseagain. 
Pleaseacceptourapologyandappreciationofyourhighlyvaluedcustom.Pleasecontactmepersonallyifyouexperienceanyproblemswithourservicesinthefuture. 
Yourssincerely 
2)DealingwithanUnjustifiedcomplaint 
DearMr.Robinson, 
[Subjectofcomplaint] 
Thankyouforyourletterof[date],concerning[briefdetailsofcomplaint]. 
Ihavethoroughlyinvestigatedthiscomplaintandhaveinterviewedallthestaffinvolved.Ican,however,findnoevidencetosupporttheclaimsthatyoumade.Indeed,Iamsatisfiedthatourstaffactedproperlyandwithduecourtesyandefficiency. Ihopethatyouwillacceptmyregretthatyoufeelwewereremissinourdealingwithyou.If,however,youcangivemeanyevidencetosupportyourclaims,Ishallbepleasedtoreviewthesituation.Ifyouwouldliketodiscussthematterinperson,pleasecontactmedirectly. Yourssincerely