¡¡¡¡Êéд±§Ô¹¡¢Ë÷ÅâÐź¯Ê±£¬²»·Á¿ªÃżûɽ³öÔÏÈË«·½Í¬ÒâµÄÌõ¼þ£¬È»ºóÁоÙÊÂʵÒÔ±íʾÓкβ»Âú£¬ÒÔ¼°ÎªÊ²Ã´²»Âú£¬×îºóÌá³ö½â¾öµÄ·½·¨¡£ÄÚÈÝÓ¦Ã÷È·¡¢Çå³þ¡¡¡¢ÓÐÀí£¬ÓïÆøÒª¼ò½à¡¢¼á¾ö¡£±ÜÃâʹÓ÷ßźÍʹ¶Ô·½¹ýÓÚÄÑ¿°µÄ´ë´Ç£¨³ý·ÇÄãËù±§Ô¹µÄÎÊÌâ·´¸´·¢Éú£¬ÇÒ¶à´ÎͶË߶øºÁÎÞ½á¹û£©¡£
¡¡¡¡1£© For Delay in Shipment (ÓÉÓÚ·¢»õÑÓ³Ù¶ø±§Ô¹)
¡¡¡¡Dear Sirs ,
¡¡¡¡The furniture we ordered from you should have reached us a week ago .Needless to say , the delay in delivery has put us to great inconvenience .It is therefore imperative that you dispatch them immediately .Otherwise we shall be obliged to cancel the order and obtain the goods elsewhere.
¡¡¡¡Please look into the matter as one of urgency and let us have your reply as early as possible .
¡¡¡¡Yours faithfully,
¡¡¡¡Ç×°®µÄÏÈÉúÃÇ£ºÎÒ·½´Ó¹ó·½¶©¹ºµÄ¼Ò¾ßÓ¦ÓÚÒ»ÐÇÆÚÇ°ÊÕµ½¡£²»ÓÃ˵£¬·¢»õµÄÑÓ³Ù¸øÎÒ·½´øÀ´Á˺ܴóµÄ²»±ã¡£Òò´Ë£¬¹ó·½±ØÐëÁ¢¼´·¢»õ£¬·ñÔòÎÒÃǽ«±»ÆÈÈ¡Ïû¶©µ¥£¬µ½Áí´¦¶©»õ¡£
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¡¡¡¡2£© For Poor-Packing £¨ÓÉÓÚ°ü×°²»Í×Ìá³öË÷Å⣩
¡¡¡¡Dear Sirs ,
¡¡¡¡We are writing to inform you that the toys covered by our order No.519arrived in such an unsatisfactory condition that we have to lodge a claim against you .It was found upon examination that 10%of them are broken and some are badly scratched , obviously due to the improper packing . Therefore, we cannot offer it for sale at the normal price and suggest that you make us an allowance of 20% on the invoiced cost .This is the amount by which we propose to reduce our selling price .If you cannot accept , Im afraid we shall have to return them for replacement .
¡¡¡¡Sincerely yours ,
¡¡¡¡Ç×°®µÄÏÈÉúÃÇ£ºÎÒÃÇдÐÅ֪ͨ¹ó·½£¬519ºÅ¶©µ¥Íæ¾ßÒÑÊÕµ½£¬µ«»õÎï×´¿öºÜ²»ÁîÈËÂúÒâ¡¡£¬¹ÊÎÒÃDz»µÃ²»Ìá³öË÷Åâ¡£¾¼ì²é£¬ÎÒÃÇ·¢ÏÖÓÐ10£¥µÄ»õÎïÆÆË𣬶øÇÒһЩҲÓÐÑÏÖØÄ¥ËðÏÖÏ󡣺ÜÃ÷ÏÔ£¬ÕâÊÇÓÉÓÚ°ü×°²»Í×Ôì³ÉµÄ¡£Òò´Ë£¬ÎÒÃÇÎÞ·¨ÒÔÔ¼ÛÊÛ³ö»õÎï¡£¡¡½¨Òé¹ó·½ÒÀÕÕ·¢Æ±½ð¶î¸øÓè20£¥µÄÕÛ¿Û£¬ÕâÊÇÎÒÃÇËù½¨Òé½µµÍµÄÊÛ¼Û¶î¶È¡£Èç¹û¹ó·½ÎÞ·¨½ÓÊÜ£¬ÎÒÃǽ«²»µÃ²»ÍË»õ£¬ÒªÇóÌæ»»¡£
¡¡¡¡3£© For Damage of Goods £¨ÓÉÓÚ»õÎïË𻵶ø±§Ô¹£©
¡¡¡¡Dear Sirs,
¡¡¡¡Our order No.JT-8 The glassware you supplied to our order of 3rd July was delivered by the shipping company this morning .The 160 cartons containing the goods appeared to be in perfect condition .But when I unpacked them with great care , I regret to report that 10 cartons of glassware badly cracked .
¡¡¡¡We trust you can understand that we expect the compensation for our dam aged goods .
¡¡¡¡Yours faithfully,
¡¡¡¡Ç×°®µÄÏÈÉúÃÇ£º¶©µ¥JT£8ºÅÎÒ·½ÓÚ7ÔÂ3Èմӹ󴦶©¹ºµÄ²£Á§Æ÷ÃóÒÑÓÚ½ñÔç»õÔ˹«Ë¾Ë͵½¡£×°ÓлõÎïµÄ160¸öÖ½ÏäÍêºÃÎÞËð¡£µ«µ±ÎÒÃÇСÐÄ´ò¿ª¼ì²éʱ£¬·¢ÏÖÓÐ10Ïä²£Á§Æ÷ÃóÑÏÖØÆÆËð¡£ÏàÐŹó´¦ÄÜÀí½âÎÒ·½ÒªÇó¶ÔË𻵻õÎï½øÐÐÅâ³¥¡£
¡¡¡¡4£© For Incomformity£¨ÓÉÓÚ»õÎï²»·û¶ø±§Ô¹£©
¡¡¡¡Dear Sirs ,
¡¡¡¡On March 12, we ordered 1,200 shirts size 42. But unfortunately ,we received completely different articles-children clothes today .We can only presume that a mistake was made and the children clothes were for another order .
¡¡¡¡As I have several customers waiting , please arrange for the replacements at once.
¡¡¡¡Faithfully yours,
¡¡¡¡Ç×°®µÄÏÈÉúÃÇ£ºÈýÔÂÊ®¶þÈÕÎÒ¶©¹ºÁËһǧ¶þ°Ù¼þËÄÊ®¶þºÅÄÐʽ³ÄÒ¡£µ«²»ÐÒµÄÊÇ£¬½ñÌìÎÒÃÇÊÕµ½ÁËÍêÈ«²»Í¬µÄ»õÎï¨D¨D¶ùͯ·þ×°¡£ÎÒÃÇÏë¹ó·½Ò»¶¨¸ã´íÁË£¬¶ùͯ·þ×°ÊÇÁíÒ»·Ý¶©µ¥¡£ÓÉÓÚÓм¸Î»¿Í»§ÔڵȻõ£¬¹ÊÇë¹ó·½Á¢¼´°²ÅŸü»»»õÎï¡£
¡¡¡¡5£© For Unacceptable Substitute £¨ÓÉÓÚÎÞ·¨½ÓÊÜÌæ´úÎï¶ø±§Ô¹£©
¡¡¡¡Dear Mr .Cliff,
¡¡¡¡During the past three months I have placed two sizable orders for The Handy Desk Companion by Roy .specifying the hard back binding .But both time you sent me paper-back binding because you were out of stock on the hard-back .
¡¡¡¡Fortunately ,I am still selling a few of the paper backs ,but more and more customers ask for the hard-back ones .(At least two of our competitors have this reference book in hard-back in our cities).
¡¡Enclosed is my order for 75 copies of The Handy Desk Companion in hard-back . Please do not , under any circumstances ,send me anything else . I have plenty of the paper-back in stock.
¡¡¡¡¡¡Very sincerely yours ,
