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Dialogue 4

A: Mr. Jones, shall we now discuss the packaging?
B: Very well. You know, we have definite ways of packaging garments. As to blouses, we use a polythene wrapper for each article, all ready for window display.
A: Good. A wrapping that catches the eye will certainly help push the sales. With competition from similar garments producers, the merchandise must not only be good value but also look attractive.
B: Right you are. We¡¯ll see to it that the blouses appeal to the eye as well as to the purse.
A: What about the outer packing?
B: We¡¯ll pack them 10 dozens to one carton, gross weight around 25 kilos a carton.
A: Cartons?
B: Yes, corrugated cardboard boxes.
A: Could you use wooden cases instead?
B: Why use wooden cases?

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A: I¡¯m afraid the cardboard boxes are not strong enough for such a heavy load.
B: The cartons are comparatively light, and therefore easy to handle. They won¡¯t be stowed away with the heavy cargo. The steve- dores will see to that. Besides, we¡¯ll reinforce the cartons with straps. Silk blouses are not fragile goods. They can stand a lot of jolting.
A: Maybe you are right, but the goods are to be transhipped at Hamburg or London. If the boxes are moved about on an open wharf, the dampness or rain may get into them. This would make the blouses spotted or ruined.
B: No need to worry about that. The cartons lined with plastic sheets are waterproof, and as the boxes are made of cardboard, they will be handled with care.
A: Well, I don¡¯t want to take any chances. Besides, cartons are easy to cut open, and this increases the risk of pilferage.

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B: Tampering with cartons is easily detected. I should say that this rather discourages pilferage.
A: Maybe so, but I¡¯m afraid that in case of damage or pilferage, the insurance company will refuse compensation on the ground of improper packing, or packing unsuitable for sea voyage.
B: But cartons are quite seaworthy. They are extensively used in our shipments to continental ports. There are never any complaints from our clients, and our insurance company has also approved such packing for W.P.A. and T.P.N.D.

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A: If you could guarantee compensation in case the insurance com- pany refuses to honor a claim for faulty packing, we would be quite willing to accept cartons.
B: I¡¯m sorry, but we can¡¯t take on any responsibility that is beyond our functions and powers. We¡¯ll make sure that the packing is seaworthy, but we can¡¯t commit ourselves to being responsible for every kind of mishap.
A: I can understand your position. Perhaps I¡¯m asking too much.
B: We¡¯ll use wooden cases if you insist, but the charge for packing will be considerably higher, and it also slows delivery.
A: Well, I¡¯ll call you immediately for instructions on the matter.
B: Please do. I¡¯ll be waiting for your reply.

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