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11.Ïò³¤ÆÚ¿Í»§ÍÆÏúвúÆ· 

    I enclose an illustrated supplement toour catalogue. It covers the latest designs which are now available from stock. We are most gratified that you have, for several yeas. Include a selection of our products in your mail-order catalogues. The resulting sales have been very steady. We believe that you will find our new designs most attractive. Theyshould get a very good reception in your market. Once you have had time to study the upplement , please let us know if you would like to take the matter further. We would be very happy to send samples to you for closer inspection. For your information, we are planning a range of classical English dinner services which ,should do well in the North American market. We will keep you informed on our progress and look forward to hearingfrom you.
Ë溯¼Ä·îÅäÓвåͼµÄÉÌƷĿ¼¸½Ò³£¬½éÉÜ×îÐÂÉè¼ÆµÄ²úÆ·¡£¹ó¹«Ë¾µÄÓʹºÄ¿Â¼¶àÄêÀ´ÊÕ¼±¾¹«Ë¾²úÆ·£¬²úÆ·ÏúÊ۳ɼ¨ÀíÏ룬ÌØ´ËÖÂÒÔÉîÇÐлÒâ¡£×îÐÂÉè¼ÆµÄ²úÆ·ÇɶáÌ칤£¬¶¨ÄÜÎüÒý¹Ë¿ÍÑ¡¹º¡£·³Çë²ÎÔÄÉÏÊö¸½Ò³£¬Ðè²é¿´Ñù±¾£¬Çë´Í¸´£¬±¾¹«Ë¾ÀÖÒâ½»ÀÍ¡£ ±¾¹«Ë¾ÏÖÕýÉè¼ÆһϵÁпîʽ¹ÅµäµÄÓ¢¹ú²Í¾ß£¬Êʺϱ±ÃÀÊг¡ÐèÇó¡£Èç¸ÐÐËȤ£¬ÒàÇë´ÍÖª¡£ Ô¸½øÒ»²½¼ÓÇ¿ÁªÏµ£¬²¢ºò¸´Òô¡£ 

    12. ΪÉÌóָÄ϶µÀ¿¹ã¸æ 

    Thank you for your business. You arecurrently represented in our directory. This is the only directory of its kind which reaches all companies in the building and construction industry in the UK. Advertising in our directory was a wise move on your part. We are currently compiling a new edition of the directory which willbe published in April 1995.The new edition will be expanded to include major manufacturers of plumbing equipment in the European Community. For proper coverage in the directory, you ought to appear in more than one category. If you do opt for a multiple listing, you will be ableto buy space in additional categories at half price. You can be assured that the new edition will be on the desks of allthe major decision makers in the building and hardware trades. Please complete the enclosed form and return it with the appropriate fee. Thanks again for your business.
ÖÔÐĸÐл»Ý¹Ë¡£¹ó¹«Ë¾É̺ÅÒÑ¿¯µÇÔÚ±¾¹«Ë¾µÄÉÌóָÄÏÖС£¸ÃÖ¸ÄÏÄËΨһ¸²¸ÇÓ¢¹úÈ«²¿½¨Öþ¹«Ë¾µÄ¿¯ÎÔÚ´Ë¿¯µÇ¹ã¸æÈ·ÊÇÃ÷ÖÇÖ®¾Ù¡£ ÏÖϳﱸ1998Äê4ÔÂ°æ µÄóÒ×ÅúÄÏ£¬Ð°æ»áÂÞÁÐÅ·ÖÞ¹±Í¬ÌåµÄÖ÷ҪǦ¹ÜÒµÖÆÔìÉÌ¡£Îª´ïµ½³öÉ«µÄÐû´«Ð§¹û£¬¹ó¹«Ë¾ÒË¿¼ÂÇÔÚ²»Í¬Àà±ð¿¯µÇ¹ã¸æ¡£ÈçÃɻݹË£¬³ýÊ׸ö¹ã¸æÍ⣬ÆäÓàÀà±ðµÄ¹ã¸æ½«¿É»ñ°ë¼ÛÓŻݡ£ ¸ÃÖ¸ÄϽ«·ÖË͸øËùÓн¨Öþ¹«Ë¾ºÍÎå½ðÆ÷¾ß¹«Ë¾Ö÷¹Ü¡£·³±íÌîÍ×Ë渽±í¸ñ£¬Á¬Í¬¹ã¸æ·ÑÓÃÒ»²¢¼Ä»Ø¡£ ר´ËÅκò¼ÑÒô¡£ 

    13. ÇëÇó¿Í»§×÷ÍƼöÈË 

    Thank you for your letter of 2 November. We are delighted to hear that you are to pleased with the refurbishment of your hotel. As your know .in our line of work, we depend on good ,reports about our projects to win further business. Our clients always shop around and look for references before committing themselves. With your permission, we would like to use your hotel as a reference when we discuss similar refurbishments in the hotel industry . Would you agree to our suggesting that future clients should call you? It would also be most helpful if we could occasionally bring a client to look at your hotel . We would , of course , stay overnight at least.I¡¯ll call you next week to hear your reaction. Thanks again for you kind words.
´Ó11ÔÂ2ÈÕµÄÀ´º¯µÃϤ¸ó϶Թ󷹵êµÄÕûÐ޸е½ÂúÒ⣬´ËÏûÏ¢¶Ô±¾¹«Ë¾ÊµÊÇÒ»¹ÄÀø¡£ Éè¼ÆÐÐÒµÖØÊÓÉùÓþ£¬¿ÍÈËÔÚÑ¡ÔñÉè¼Æ¹«Ë¾Ê±±ØÈ»»áÓÐËù±È½Ï¡£ÈçÃÉÔÊÐí£¬±¾¹«Ë¾ÓûÇë¹ó·¹µê×÷ÍƼöÈË£¬Ö¤Ã÷ÓйØÕûÐÞµÄÖÊËØ¡£Î´Öª¿É·ñÈÃÆäËû¿Í»§À´µç´¹Ñ¯? ´ËÍ⣬Èç»ñÔÊ×¼¼ä»òÁªÍ¬¿Í»§Ç°À´²Î¹Û¹ó·¹µêÕûÐÞ£¬¶¨±ØÓÐĪ´ó°ïÖú¡£µ±È»£¬±¾¹«Ë¾»áÔ¤¶©·¿¼ä£¬ÖÁÉÙÁôËÞÒ»Íí¡£

    14. ֪ͨ¿Í»§¼Û¸ñµ÷Õû 

    We enclose our new catalogue and price list. The revised prices will apply from 1 April 1997. You will see that there have been number of changes in our product range. A number of improved models have been introduced. Out range of washing machines has been completely revamped. Many popular lines, however, have been retained unchanged. You will be aware that inflation is affecting industry as a whole .Ws have been affected like everyone else and some price increases havebeen unavoidable. We have not, however, increased our prices across the board, In many cases, there is a small price increase, but in others, none at all. We can assure you that the quality of our consumer durables has been maintained at a high standard and that our service will continueto be first class. We look forward to receiving your orders.
½÷лÉÏеÄÉÌƷĿ¼ºÍ¼Û¸ñ±í¡£ÐÞ¶©¼Û¸ñ¶¨ÓÚ1997Äê4ÔÂ1ÈÕÆðÉúЧ¡£²úƷϵÁÐÓÐÒ»´ó¸ïУ¬Ôö¼ÓÁ˲»ÉÙ¸ÄÁ¼µÄÐͺÅ£¬°Ç³öһϵÁÐпîµÄÏ´Ò»ú£¬µ«Ðí¶à¿îµÄ¿ª¶¯ºÅÈÔ±£³Ö²»±ä¡£Í¨»õÅòÕÍÓ°ÏìÕû¸ö¹¤ÒµÁ¬´øÁî»õÆ·¼Û¸ñÉÏÕÇ¡£ËäÈ»Èç´Ë£¬±¾¹«Ë¾²¢Î´È«ÃæÌáÉý¼Û¸ñ£¬µ÷Õû·ù¶ÈÒ಻´ó¡£ ±¾¹«Ë¾¼áÊØÒ»¹áÐÅÄÎñÇó³ö²úÓÅÖÊÖ®ÄÍÓÃÏû·ÑÆ·£¬Ó­ºÏ¹Ë¿ÍµÄÐèÒª¡£ лл¹ó¹«Ë¾¶àÄê»Ý¹Ë£¬ÅμÌÐøºÏ×÷¡£

15. ˵Ã÷¼Û¸ñµ÷ÕûÔ­Òò 

    I enclose our new price list , which will come into effect ,from the end of this month. You will see that we have increased our prices on most models. We have ,however , refrained from doing so on some models of which we hold large stocks. We feel we should explain why we have increased our prices. We are paying 10% more for our raw materials than we were paying last year. Some of our subcontractors have raised their by as much as 15%. As you know , we take great pride in our machines and are jealous of the reputation for quality and dependability which we have achieved over the last 40 years. We will not compromise that reputation because of rising costs. We hope, therefore decided to raise the price of some of our machines. We hope you will understand our position and look forward to your orders.
ÏÖ½÷¸½Éϱ¾¹«Ë¾Ð¼۸ñ±í£¬Ð¼۸ñ½«ÓÚ±¾Ôµ×ÉúЧ¡£³ýÁË´æ»õ³äÔ£µÄÉÌÆ·Í⣬ÆäÓà´ó²¿·Ö»õÆ·¾ùÒѵ÷Éý¼Û¸ñ¡£ÊǴε÷ÕûÔ­ÒòÊÇÔ­²ÄÁϼ۸ñÉý·ùÉÏÕÇ10%¡õ£¬Ò»Ð©³Ð°üÉ̵ļ۸ñµ÷Éýµ½15%¡£ ¹ýÈ¥40Ä꣬±¾¹«Ë¾Éú²úµÄ»úÆ÷Æ·ÖÊÓÅÁ¼¡¢ÐÔÄÜ¿É¿¿¡£½ñΪȷ±£²úÆ·ÖÊÁ¿£¬Î¨ÓÐÉÔΪµ÷Õû¼Û¸ñ¡£ÉÏÊöÇé¿ö£¬»¹Íû¿¼ÂÇ¡£Ô¸ÄÜÓë¹ó¹«Ë¾±£³Ö½ôÃܺÏ×÷¡£ 

 16.»Ø¸´¸ÐлÐÅ 

    We greatly appreciate your letter describing the assistance you received in solving your air-conditioning problems. We are now in our fifty year of operation, and we receive many letters like your indicating a high level of customer satisfaction with our installation. We are pleased that our technical staff assisted you so capably. We would like you to know that it you need to contact us at any time in the future. Our engineers will be equally responsive to your request for assistance. If we can be of service to you again, please let us know. Thank you again for your very kind letter.
³ÐÃÉÀ´ÐÅÔÞÑï±¾¹«Ë¾ÌṩµÄ¿Õµ÷άÐÞ¹¤³Ì·þÎñ£¬ÐÀϲ²»ÒÑ¡£ÎåÄêÇ°¿ªÒµÖÁ½ñ£¬ÂÅ»ñ¿Í»§À´º¯¼Î½±£¬±¾¹«Ë¾ÈÙÐÒÖ®ÖÁ¡£ÐÀϤ¹ó¹«Ë¾Ê¶¼¼ÊõÈËÔ±µÄ·þÎñ£¬ËûÈÕ¿ÁÓÐÈκÎÐèÒª£¬ÒàÇëÓë±¾¹«Ë¾ÁªÂ磬±¾¹«Ë¾¶¨µ±ÌṩÓÅÐ㼼ʦ£¬½ß³ÏЧÀÍ¡£Ôڴ˽÷ÔÙÖÔÐĸÐл¹ó¹«Ë¾µÄÔÞÉÍ£¬²¢Çë¼ÌÐø±£³ÖÁªÂç¡£
 
    17. Çë¿Í»§Õ÷ѯÆäËü¹«Ë¾ 

    Thank you for your enquiry of 5 May concerning silk blouses. We regret to say that we do not manufacture clothing to your own designs to the highest European standards: Swan Textiles corporation The industrial zone Shekou We supply the factor with all their silk materials, I enclose a swatch of our stock materials for your examination. Should you desire any of these samples made up into finished products , we can supply the swan factory with them. We hope that this will be of help to you and wish you every success in your business dealings.
лл5ÔÂ5ÔÂÈÕÀ´º¯²éѯ¹ØÓÚæú³ñÕÖÉÀµÄÊÂÒË¡£ ±¾¹«Ë¾Ö»Éú²úæú³ñ²¼ÁÏ£¬¹©Ó¦·Ä֯ƷÅú·¢É̺ÍÖÆÔ쳧¼Ò£¬²¢Ã»ÓÐÖÆÔì³ÉÒ£¬Òò¶øδÄܽÓÊܹó¹«Ë¾¶©»õ£¬½÷ÖÂÍò·ÖǸÒâÈ»¶ø£¬±¾¹«Ë¾ÀÖÒâÍƼö±¾µØÒ»¼ÒÉú²úÓÅÖÊÄÐ×°µÄ¹¤³§£¬ÏàÐÅ¿É°´¹ó¹«Ë¾Éè¼ÆµÄ¿îʽÖÆÔì·ûºÏÅ·ÖÞ×î¸ß±ê×¼µÄ·þ×°£ºÉß¿Ú¹¤ÒµÇøÌì¶ì·Ä֯Ʒ¹«Ë¾¡£ ¸Ã³§µÄË¿³ñ²¼ÁÏÈ«Óɱ¾¹«Ë¾¹©Ó¦£¬Ë溯ÁËʲÑù±¾ÒÔ¹©²éÔÄ£¬Èç¹ó¹«Ë¾ÈÏΪÊʺÏ£¬±¾¹«Ë¾ÀÖÒ⸺Ôð¹©Ó¦ËùÐè²¼ÁÏ¡£Ô¸ÉÏöλÔÓéÀÖ¹Ù·½appÏÂÔضԹó¹«Ë¾ÓÐËù°ïÖú¡£ ½÷×£ÉúÒâÐË¡£¬ÊÂÊÂ˳´ï¡£ 

    18. ¸ÄÉÆ·þÎñ 

    Thank you for your letter of 26 January. I apologize for the delivery problems you had with us last month. I have had a meeting with our production and shipping managers to work out a better system for handling your account .We know we made a mistake on your last order . Although we replaced it for you. we want to make sure it does not happen again. We have devised the enclosed checklist to use for each of your future order. It includes your firm¡¯s particular specifications, packing requirements and marking instructions. I believe can service your company better and help you operations run more smoothly with this safeguard. Please contact us if there are any additional points you would like us to include.
¸Ðл1ÔÂ26ÈÕÀ´ÐÅ¡£¶ÔÉÏÔ¹ó¹«Ë¾¸ü»»ËùÐè»õÆ·£¬Î¨¿ÖÀàËÆʼþÔÙ·¢Éú£¬±¾¹«Ë¾Éú²ú¡¢ÔËÊäºÍ³ö¿Ú²¿¾­ÀíÒÑÉÌÒéÖƶ©¸üÓÐЧ·½·¨´¦Àí¹ó¹«Ë¾ÊÂÎñ£¬²¢Îª´ËÌرðÉè¼ÆÇåµ¥¡£ ËæÐÅ·îÉϸÃÇåµ¥£¬¹©¹ó¹«Ë¾½ñºó¶©»õÖ®Óᣵ±ÖаüÀ¨ÌØÊâ¹æ¸ñ¡¢°ü×°ÒªÇóºÍéË˵Ã÷µÈÀ¸Ä¿£¬ÏàÐŴ˾ÙÓÐÖú±¾¹«Ë¾Ìṩ¸ü¼Ñ·þÎñ£¬´Ù½øË«·½ºÏ×÷¡£ÈçÓûÔöÉèÈκÎÀ¸Ä¿ÓÚ¸ÃÇåµ¥ÉÏ£¬¿ÒÇó»Ýʾ¡£

19. ¾Ü¾ø¿Í»§µÄÒªÇó 

    Thank you for your enquity of 25 August.We are always pleased to hear from a valued customer.I regret to say that we cannot agree to your request for technical information regarding our software security sysytems.The fact is,that most of our competitors also keep such information private and confidential.I sincerely hope that this does not inconvenience you in any way.If there is any other way in which we can help. do not hesitte to contact us again.
8ÔÂ25ÈÕÐÅÊÕϤ£¬½÷´ËÖÂл¡£ À´ÐÅÒªÇó±¾¹«Ë¾ÌṩÓйØÈí¼þ±£ÃÜϵͳµÄ¼¼ÊõöλÔÓéÀÖ¹Ù·½appÏÂÔØ£¬µ«¼øÓÚͬÐÐÏòÀ´ÊӸõÈöλÔÓéÀÖ¹Ù·½appÏÂÔØΪ»úÃÜÎļþ£¬±¾¹«Ë¾Ò಻±ã͸¶£¬ÉÐÆí¼ûÁ¡£ÎÒÕæ³ÏµØÏ£ÍûÕâÑù²»»á¶Ô¹ó¹«Ë¾Ôì³É²»±ã¡£ÈçÐè±¾¹«Ë¾Ð­ÖúÆäËûÊÂÒË£¬»¶Ó­Ëæʱ´Í¹Ë´¹Ñ¯¡£ ×£ÒµÎñÕôÕôÈÕÉÏ!